Salon policies

Cancellations

We require 24 hours notice if an adjustment needs to be made to your scheduled appointment.

You'll receive a confirmation text when you book, followed by two reminder texts within 48 hours of your appointment — just reply “C” to confirm. To cancel or reschedule, let us know by phone or email.

No-shows

After one occurrence of a missed appointment, we may require that any future appointments are pre-paid. Our stylists work on commission, so a no-show is time they can't get back.

Product returns & exchanges

Unused products may be returned for a refund within 30 days of purchase. A 5% restocking fee will be applied.

Gently used products may be exchanged for a new product within 30 days of purchase.

Clearance products, accessories, brushes, and hair extensions may not be refunded or exchanged. Product returns and exchanges may not be applied toward services.

Service adjustments

If something isn't right and it's on us, we'll make an adjustment at no charge within two weeks of your service. We do distinguish between a correction and a change of mind.

Lightening sometimes takes multiple sessions to protect the integrity of your hair, and vivid colors will naturally fade over time — your stylist will set expectations during your consultation.

Extensions care

To protect your investment and your natural hair, clients are asked to follow their stylist's recommendations for products, brushing, drying, and styling. We're always happy to make a quick adjustment if anything feels off.

Promotions & discounts

Only ONE promotion or discount may be applied or redeemed per service, per day.